This was reposted from Clean Up BlogThisSecurity feed and make it a snipit http://blog.infoadvisors.com/index.php/2013/01/02/an-audible-data-privacy-breach/ written by Karen Lopez. They get all the credit for this, not me.
RI labor dept. warns of possible privacy breach.
I think about data encryption, physical access controls to servers and such on a regular basis. But there are all kinds of formats via which data gets stored or communicated. The Rhode Island Department of Labor recently had a data breach involving their call center. Customers were able to hear conversations on other calls. The department estimates fewer than 700 pe
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Additional reading can be found at the original author’s post.